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Q.
Why am I being asked to continually register my program when I have
already received a "Register Successful" message?
This probably means that you have an old
system file on your computer. You can download a new file
HERE. Once you download this
file, please unzip and save it in your C:\WINDOWS folder and overwrite
the existing file.
Q.
What is your billing cycle?
ProjectMatrix™ bills customers on a
yearly cycle. Each product is based on a one-year
subscription. The subscription starts at the time of
payment. Renewal invoices for the subscriptions are sent to
the customers approximately 45 days before the expiration date.
Our invoicing policies are built to work with the customers ant
their particular situations, individual billing can be arranged.
Payment must be made in US$.
Q.
How much does
technical support cost?
There is no charge for technical
support for any software you purchase from ProjectMatrix. If you
need technical support, first visit our support page and look for
answers to some of our most commonly asked questions. If you do
not find the answer to your question, please send us an email at support@projectmatrix.com
and describe your problem to the best of your ability
or call 513-554-1665.
Q.
What are your
hours of operation?
Located in Cincinnati, Ohio, we are
open from 8:30a - 5p EST. Questions can also be sent to our
support staff via email at support@projectmatrix.com.
Q.
Why can I install under Windows 2000 or XP, but can't run the
software?
In the past months we have received more and more calls indicating many of our customers are
switching over to Microsoft® Windows 2000® or XP. We are glad to
hear it! This new operating system has many bonuses for the
business user and also opens many new doors in the future for
functionality we can add to our products. We are also receiving
calls from users stating that they cannot run our
software. We found this unusual as we fully tested all of our
software and announced some time ago it will run under Windows
2000 or XP. Further research has shown that when users install
software under 2000 or XP they do so under Administrative rights.
Then when they login as a standard user, they cannot run the
software. This is because they need to have their administrator
grant them “Power User” status in Windows 2000 or XP. The
reason for this is that the software needs to write to certain
files native to it and Windows 2000 or XP thinks it is supposed to
protect it from any writing by the “standard user.” Power user
status does not have this limitation.
Q.
What release of
AutoCAD does ProjectMatrix support?
In general we support the two most
current versions of AutoCAD with an eye towards phasing out support for the
third version. Support of early versions beyond the two most
recent releases is subject to change without notice. To see a
list of currently supported versions see the main
page of the Support section of this website.
Q.
Are PSPlace and
ProjectSymbols different products?
No. PSPlace is the symbol placement
program that comes with ProjectSymbols. When you receive your DVD,
it contains the program to place symbols (PSPlace) and the symbols
themselves (ProjectSymbols.)
Q.
Windows is not recognizing the ProjectMatrix USB Key.
**Please leave your USB key plugged in
during the entire process
Click
HERE
to download the USB Key Drivers.
1. Run the UsbKeyInstall.exe file
2. Make sure the default path is c:\usbkeyinstall and press unzip
and then close
3. Browse to your c:\usbkeyinstall directory
4. Run the usbkey.bat file
5. Click "OK" at prompt(s).
Your drivers should now be updated and
working properly
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