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Q.
What is the letter I got with my invoice all about?
In order to secure our software,
ProjectMatrix™ has added one further step to your license codes.
There is only one more step to entering your code that may take you a few
extra minutes once a year. Other than that you will be getting the
same powerful industry software, uninterrupted!
Q.
What kind of
changes did you make?
There is now a User ID for
your company site. (What
is a site?) Each location will have their own ID.
Example. Acme Designs has an office in Los Angeles and an
office in San Francisco.
Even though it is the same company the location is different and therefore
will receive a unique User ID for each location.
Q.
Why does each
person have to enter their own information?
This information will help ProjectMatrix™
to generate a list of "valid" customers. We will use this information
to help with tech support so that we have current email and phone numbers.
ProjectMatrix™ keeps all
information confidential and will not sell to third-party companies.
Q. The letter said
that I can only use the code on 50 computers. What if I have more?
With this new registration system we had to
choose a number to limit the code to. We felt that this was a fair
number for our average customers. If you happen to need more that 50
code slots, we will be happy to issue you more at NO COST! Just let
us know so we can adjust accordingly.
Q. Why
is ProjectMatrix tracking the software so closely?
We want to be able to continue to
grow, better our tech support, and give our users more
power. In order to continue to give our "valid"
customers the great service and support, we need to focus on them
and not use valuable tech support time to answer questions for
"invalid" users.
Q.
What is the definition of a SITE and a SEAT license?
A SITE license allows for multiple computers at one physical
location. This means that Acme Designs located at: 123
Main Street Chicago, IL and 321 Elm Street Chicago, IL would be
TWO physical locations and would require two sites of
ProjectMatrix software.
A SEAT license allows the use of one user on
one computer. The user may install the software on a second
computer as a backup or travel computer, but cannot use both
machines at one time. This is usually secured by a USB Key
or other portable security device.
Q.
What is My Company ID?
The Company
ID is used to identify your company as a valid ProjectMatrix
customer. This code can be found on your Product Code sheet
distributed by ProjectMatrix. Please contact your system
administrator or controller for your Company ID.
Q.
How are you going to use the collected information?
ProjectMatrix is committed to respecting your privacy. The
information collected will only be used internally to better serve
our valued customers.
Q. How do I register
my product online?
1.
Start one of the ProjectMatrix applications
2.
Input
your product code in the space provided and select “OK”.
3.
Complete the registration dialog box. This is your personal
contact information. Your Company ID will be found on your ProjectMatrix
code sheet.
4.
Select the “Register Online” button if you have internet access.
If you have dialup internet access you should connect before registeringg.
5.
On the “Registration Successful” dialog press”OK”. You have
completed the registration process.
Q. How do I
register if I can’t connect to the internet?
1.
Start one of the ProjectMatrix applications.
2.
Input your product code in the space provided and select “OK”.
3.
Complete the registration dialog box. This is your personal
contact information. Your Company ID will be found on your
ProjectMatrix code sheet. Select “Register by Fax”
.
4.
Select “Print Form” to generate the fax form. This form will
open in your internet browser for you to print and Fax to ProjectMatrix.
5.
After printing Fax form select “Register Later”. Fax completed
form to ProjectMatrix at 513-554-1255. A reply will be faxed in return
with in the next business day. Your ProjectMatrix product will continue
to run for 30 with out completing the registration.
6.
When you receive your reply from the fax form start the
application again and select “Register by Fax” as done before. Now
complete the step 2 of the fax registration by entering the conformation
number in the space provided and select “Submit”. Registration is now
complete.
Q.
I have
an USB security device. Do I still need to register?
If you have
purchased a seat license of a ProjectMatrix product with a USB
security key you will still need to register the software.
Q.
I sometimes work from home. Is this allowed with a site license?
If you work
the majority of the time from a licensed location and tend to do
some additional work from another location (i.e. Home or clients
office) you would still be covered under your license.
Our License
agreement defines a Site License as one “Single Site” or location,
and the user agrees to NOT use the software at more than one
physical site or location. ProjectMatrix may terminate this
Agreement if the Customer fails to comply with any terms and
conditions of the Agreement. In the case of laptops and home
computers we do allow exemptions.
Please contact
ProjectMatrix if you are unsure about your situation.
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