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Q. When trying to register, I get an 'Error 97' message.
This is due to the User Account Controls (UACs) on Windows Vista and Windows 7. You will need to disable these controls
in order to bypass this error message and use the program. To do so, follow the appropriate instructions below:
For Windows Vista: Go to your Start menu and select "Control Panel". Then select "User Accounts". Select "User Accounts" one more time and then locate the link
that says "Turn User Account Controls On/Off". On the screen that appears, uncheck the check box and click ok. You will then be prompted to restart your computer. When it
boots back up you should be able to go straight into our software without any problems.
For Windows 7: Go to your Start menu and select "Control Panel". Then select "User Accounts". Locate the link that says "Change User Account Control Settings". On
the screen that appears, drag the slider bar all the way down to the bottom to "Never Notify". Click OK and then you will be prompted to restart your computer. When it boots
back up you should be able to go straight into our software without any problems.
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Q. How do I load my PSPlace toolbars as AutoCAD 2009 ribbons?
Before you can add the PSPlace toolbars into the AutoCAD 2009 ribbon format you will need to update to the newest version of PSPlace. Make sure that AutoCAD is closed
during the update process. Once you have downloaded and installed the latest version follow these steps:
1. Open AutoCAD 2009. In the command line type in "menuload".
2. Highlight PSPLACEMNU and click "unload".
3. In the "File Name" box type "addpspl" and click "Load".
4. PSPLACEMNU should appear in the Loaded Customization Groups box again. Once it does, click "Close".
5. You should now have a PSPlace and a ProjectTools menu listed at the top of your AutoCAD screen. When you
select either one, it will display the corresponding ribbon toolbars.
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Q. Why did my PSPlace icons change?
With the change in toolbar appearance that comes with AutoCAD 2009, we wanted to create a fresh set of icons to integrate into this new "ribbon"
format that was introduced. The new icons will be integrated into AutoCAD versions 2007-2009. Versions 2004-2006 will still display the same icons
you are used to seeing for now.
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Q. I get a message "Unknown Command" when trying to use ProjectSymbols.
If you try to use any of the functions on the ProjectSymbols toolbar or PSPlace/Utilities menu and you receive a message that says "Unknown Command" then you are missing the required path for the program.
To add this path, follow these steps:
1. Click on "Tools" in AutoCAD and then choose "Options". (For those of you that are using Architectural Desktop, go to "Format" and then "Options".)
2. Click on the "Files" tab and locate the section "Support File Search Paths". Expand this section by double clicking it or clicking the plus sign before it.
3. On the right side of this box click on "Add" and then click on "Browse".
If you are using AutoCAD version 2004-2006, follow number 4a. If you are using AutoCAD 2007-2009, follow number 4b. If you are using AutoCAD 2010, follow 4c.
4a. Browse to the following: C:\Program Files\ProjectMatrix\ProjectSymbols\R16
4b. Browse to the following: C:\Program Files\ProjectMatrix\ProjectSymbols\R17
4c. Browse to the following: C:\Program Files\ProjectMatrix\ProjectSymbols\R18
5. Click "Apply" and then "OK".
6. Close AutoCAD and then reopen AutoCAD. Everything should work properly now.
Click here for a graphic representation of this.
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Q. When attempting a PSPlace function, I get a "CrossRef.dll" not found.
Please click HERE to download a
missing file. This should be unzipped into the C:\ProgramFiles\ProjectMatrix\ProjectSymbols\R17 folder. Let it overwrite the existing file.
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Q. Some symbols won't convert to 3D.
There are two things that could cause this problem. First is that the 3D
symbol is missing, or the XREF file is missing the link. Second, you may just have to change some settings in your
PSPlace. For a simple 4 step process click HERE
to view a PDF to try.
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Q. When I use
the plot commands with Haworth's new symbol format it does not work?
The problem is caused because there is an old layer file on your computer. You
need to search your entire C: drive for "haw.lyr". The correct "haw.lyr" should be found in C:\Program Files\Common Files\ProjectMatrix.
DO NOT DELETE THIS FILE. If there are other occurrences of this file on your computer please delete them. If this does not correct your
problem do the following:
1. Launch AutoCAD
2. At a command prompt enter PSFINDFILE
3. Enter HAW.LYR and select enter
4. If HAW.LYR is found anywhere other than C:\Program Files\Common Files\ProjectMatrix delete that
occurrence and then repeat the PSFINDFILE until it is found in C:\Program Files\Common Files\ProjectMatrix.
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Q. I keep getting a message that my subscription is going to end. Will the program
still work?
The program has a 30-day reminder built into it and upon opening the program it
will let you know there are 30 days left, 29...28.. and so forth. This reminder does not prevent you from using the program.
Click on Continue and proceed with your work. If you have any problems with this, please call our support team. The quickest
way to get rid of this message is to renew your subscription! Call us at (513) 554-1665. We will be happy to assist you.
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Q. How do I reset the scale
factor after starting a drawing?
Type "setscale" in your command line to enter a new symbol scale.
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Q. My copy of ProjectSymbols is prompting me to insert a license code. I
don't have one. Can I use my ProjectSpec code?
No. You need to obtain a ProjectSymbols code. To request one, please either email us at
support@projectmatrix.com or phone us as 513.554.1665.
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Q. Are PSPlace and ProjectSymbols
different products?
No. PSPlace is the symbol placement program that comes with ProjectSymbols.
When you receive your DVD, it contains the program to place symbols (PSPlace) and the symbols themselves (ProjectSymbols.)
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Q. Can I add Tag1 or Tag2 as I'm inserting symbols or by selection after I have placed
my symbols?
Yes
Step by Step Instructions for adding Tag1 or Tag2 when inserting symbols:
1. Before you start placing symbols select PSPlace/Tags/Set Tag1 or Set Tag2.
2. If you select Tag1, enter what you want in Tag1 at the command line. Note: Tag1 is limited to 8 characters.
3. If you select Tag2, enter what you want in Tag2 at the command line. Note: Tag2 is limited to 20 characters.
4. From now on when you place any symbols in your drawing Tag1 or Tag2 will automatically be set.
5. To set Tag1 or Tag2 to the default select PSPlace/Tags/Set Tag1 or Set Tag2 and enter a [SPACE]
Step by Step Instructions for adding Tag1 or Tag2 after inserting symbols:
1. Select PSPlace/Tags/Tag by Selection.
2. Enter what you want in Tag1 and Tag2 and select OK Note: If there is something in Tag1 or Tag2 already & you fill in
Tag1 or Tag2 with something else, Tag1 or Tag2 will be updated with the latest information.
3. Select the symbols you want Tag1 and Tag2 to be filled in on and press [ENTER].
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Q. My PSPlace menu is not displayed in Autocad.
Inside Autocad (depending on the version) you need to type 'menuload' on the command
line. Then in the menugroups tab you should see 'psplacemnu'. If not, browse to C:\Program Files\ProjectMatrix\ProjectSymbols\R15
or R16 if Autocad 2004. Select 'addpspl.mnc'. Then LOAD. Then go to menubar tab and insert the two pull-down menu's. This will
restore your pull downs.
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Q. I need to view AutoCAD
drawings, but I don't want to buy AutoCAD.
Autodesk, the maker of AutoCAD, has released two free viewer programs available
for free download from the internet. You may view them below.
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