|
Q. When trying to register, I get an 'Error 97' message.
This is due to the User Account Controls (UACs) on Windows Vista and Windows 7. You will need to disable these controls
in order to bypass this error message and use the program. To do so, follow the appropriate instructions below:
For Windows Vista: Go to your Start menu and select "Control Panel". Then select "User Accounts". Select "User Accounts" one more time and then locate the link
that says "Turn User Account Controls On/Off". On the screen that appears, uncheck the check box and click ok. You will then be prompted to restart your computer. When it
boots back up you should be able to go straight into our software without any problems.
For Windows 7: Go to your Start menu and select "Control Panel". Then select "User Accounts". Locate the link that says "Change User Account Control Settings". On
the screen that appears, drag the slider bar all the way down to the bottom to "Never Notify". Click OK and then you will be prompted to restart your computer. When it boots
back up you should be able to go straight into our software without any problems.
Top of Page
Q. What is the letter I got with my invoice all about?
In order to secure our software, ProjectMatrix™ has added one further step to your
license codes. There is only one more step to entering your code that may take you a few extra minutes once a year. Other
than that you will be getting the same powerful industry software, uninterrupted!
Top of Page
Q. What kind of changes did you make?
There is now a User ID for your company site.
(What is a site?) Each location will
have their own ID.
Example: Acme Designs has an office in Los Angeles and an office in San Francisco.
Even though it is the same company the location is different and therefore will receive a unique User ID for each location.
Top of Page
Q. Why does each person have to enter their own information?
This information will help ProjectMatrix™ to generate a list of "valid" customers. We
will use this information to help with tech support so that we have current email and phone numbers.
ProjectMatrix™ keeps all information confidential and will not sell to third-party companies.
Top of Page
Q. The letter said that I can only use the code on 50 computers. What if I have more?
With this new registration system we had to choose a number to limit the code to. We
felt that this was a fair number for our average customers. If you happen to need more that 50 code slots, we will be happy to
issue you more at NO COST! Just let us know so we can adjust accordingly.
Top of Page
Q. Why is ProjectMatrix tracking the software so closely?
We want to be able to continue to grow, better our tech support, and give our users
more power. In order to continue to give our "valid" customers the great service and support, we need to focus on them and not
use valuable tech support time to answer questions for "invalid" users.
Top of Page
Q. What is the definition of a SITE and a SEAT license?
A SITE license allows for multiple computers at one physical location. This means
that Acme Designs located at: 123 Main Street Chicago, IL and 321 Elm Street Chicago, IL would be TWO physical locations and
would require two sites of ProjectMatrix software.
A SEAT license allows the use of one user on one computer. The user may install the software on a second computer as a
backup or travel computer, but cannot use both machines at one time. This is usually secured by a USB Key or other portable
security device.
Top of Page
Q. What is My Company ID?
The Company ID is used to identify your company as a valid ProjectMatrix customer. This
code can be found on your Product Code sheet distributed by ProjectMatrix. Please contact your system administrator or controller
for your Company ID.
Top of Page
Q. How are you going to use the collected information?
ProjectMatrix is committed to respecting your privacy. The information collected will
only be used internally to better serve our valued customers.
Top of Page
Q. How do I register my product online?
1. Start one of the ProjectMatrix applications
2. Input your product code in the space provided and select “OK”.
3. Complete the registration dialog box. This is your personal contact information.
Your Company ID will be found on your ProjectMatrix code sheet.
4. Select the “Register Online” button if you have internet access. If you have dialup
internet access you should connect before registering.
5. On the “Registration Successful” dialog press”OK”. You have completed the
registration process.
Top of Page
Q. How do I register if I can’t connect to the internet?
1. Start one of the ProjectMatrix applications.
2. Input your product code in the space provided and select “OK”.
3. Complete the registration dialog box. This is your personal contact information.
Your Company ID will be found on your ProjectMatrix code sheet. Select “Register
by Fax”
4. Select “Print Form” to generate the fax form. This form will open in your internet
browser for you to print and Fax to ProjectMatrix.
5. After printing the fax form select “Register Later”. Then fax the completed form to ProjectMatrix
at 513-554-1255. A reply will be faxed in return with in the next business day.
Your ProjectMatrix product will continue to run for 30 with out completing the
registration.
6. When you receive your reply from the fax form start the application again and
select “Register by Fax” as done before. Now complete the step 2 of the fax
registration by entering the conformation number in the space provided and select
“Submit”. Registration is now complete.
Top of Page
Q. I have a USB security device. Do I still need to register?
If you have purchased a seat license of a ProjectMatrix product with a USB security key you
will still need to register the software.
Top of Page
Q. I sometimes work from home. Is this allowed with a site license?
If you work the majority of the time from a licensed location and tend to do some additional
work from another location (i.e. Home or clients office) you would still be covered under your license.
Our License agreement defines a Site License as one “Single Site” or location, and the user agrees to NOT use the software at more
than one physical site or location. ProjectMatrix may terminate this Agreement if the Customer fails to comply with any terms and
conditions of the Agreement. In the case of laptops and home computers we do allow exemptions.
Please contact ProjectMatrix if you are unsure about your situation.
Top of Page
|
