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Q. When trying to register, I get an 'Error 97' message.
This is due to the User Account Controls (UACs) on Windows Vista and Windows 7. You will need to disable these controls
in order to bypass this error message and use the program. To do so, follow the appropriate instructions below:
For Windows Vista: Go to your Start menu and select "Control Panel". Then select "User Accounts". Select "User Accounts" one more time and then locate the link
that says "Turn User Account Controls On/Off". On the screen that appears, uncheck the check box and click ok. You will then be prompted to restart your computer. When it
boots back up you should be able to go straight into our software without any problems.
For Windows 7: Go to your Start menu and select "Control Panel". Then select "User Accounts". Locate the link that says "Change User Account Control Settings". On
the screen that appears, drag the slider bar all the way down to the bottom to "Never Notify". Click OK and then you will be prompted to restart your computer. When it boots
back up you should be able to go straight into our software without any problems.
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Q. Why am I being asked to continually register my program when I have
already received a "Register Successful" message?
This probably means that you have an old system file on your computer. You can download a new
file HERE. Once you download this file, please unzip and save
it in your C:\WINDOWS folder and overwrite the existing file.
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Q. What is your billing cycle?
ProjectMatrix™ bills customers on a yearly cycle. Each product is based on a one-year
subscription. The subscription starts at the time of payment. Renewal invoices for the subscriptions are sent to the customers
approximately 45 days before the expiration date. Our invoicing policies are built to work with the customers and their particular
situations, individual billing can be arranged. Payment must be made in US$.
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Q. How much does technical support cost?
There is no charge for technical support for any software you purchase from ProjectMatrix.
If you need technical support, first visit our support page and look for answers
to some of our most commonly asked questions. If you do not find the answer to your question, please send us an email at
support@projectmatrix.com and describe your problem to the best of your ability
or call 513-554-1665. Alternatively, you may instant message our support staff for assistance as well. All contact information can be found on our
support page in the panel on the right.
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Q. What are your hours of operation?
Located in Cincinnati, Ohio, we are open from 8:30a - 5p EST. Questions can also be sent
to our support staff via email at support@projectmatrix.com.
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Q. Why can I
install under Windows 2000 or XP, but can't run the software?
In the past months we have received more and more calls indicating many of our customers
are switching over to Microsoft® Windows 2000® or XP. We are glad to hear it! This new operating system has many bonuses for the
business user and also opens many new doors in the future for functionality we can add to our products. We are also receiving calls
from users stating that they cannot run our software. We found this unusual as we fully tested all of our software and announced some
time ago it will run under Windows 2000 or XP. Further research has shown that when users install software under 2000 or XP they do so
under Administrative rights. Then when they login as a standard user, they cannot run the software. This is because they need to have
their administrator grant them “Power User” status in Windows 2000 or XP. The reason for this is that the software needs to write to
certain files native to it and Windows 2000 or XP thinks it is supposed to protect it from any writing by the “standard user.” Power user
status does not have this limitation.
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Q. What release of AutoCAD does
ProjectMatrix support?
In general we support the two most current "R" versions of AutoCAD with an eye
towards phasing out support for the third version. Support of early versions beyond the two most recent releases is subject to change
without notice. To see a list of currently supported versions see the Support
section of this website.
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Q. Are PSPlace and ProjectSymbols
different products?
No. PSPlace is the symbol placement program that comes with ProjectSymbols. When you receive your
DVD, it contains the program to place symbols (PSPlace) and the symbols themselves (ProjectSymbols.)
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Q. ProjectMatrix Security Device Error. (Windows is not recognizing the ProjectMatrix USB key.)
**Please leave your USB key plugged in during the entire process
Click HERE to download the USB Key Drivers.
1. Run the UsbKeyInstall.exe file
2. Make sure the default path is c:\usbkeyinstall and press unzip and then close
3. Browse to your c:\usbkeyinstall directory
4. Run the usbkey.bat file
5. Click "OK" at prompt(s).
Your drivers should now be updated and working properly
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